Zoom Communications Inc Stock Price, News & Analysis

Zoom (NASDAQ: ZM) and ServiceNow (NYSE: NOW) have announced a strategic integration combining Zoom CX with ServiceNow's CRM and IT Service Management platforms. The integration will create a unified workspace where agents can manage all customer interactions (voice, video, and chat) directly within ServiceNow's platform, eliminating the need to switch between multiple tools.

Key features include: AI-powered capabilities combining Zoom's Virtual Agent and ServiceNow's automation for personalized customer support, real-time sentiment analysis, and automated quality management. The integration enables seamless collaboration by allowing agents to bring in experts without losing context, and provides access to CRM data, interaction history, and case information in one platform.

The integrated solution, called "Unified Engagement," will be available through the ServiceNow Store later in 2025.

Zoom Communications (NASDAQ: ZM) has scheduled the release of its Q1 FY2026 financial results for Wednesday, May 21, 2025, after market close. The company will host a live webinar to discuss the results at 2:00 PM PT / 5:00 PM ET through their investor relations website. A replay of the webinar will be made available approximately two hours after the event concludes.

Zoom (NASDAQ: ZM) has launched Zoom Workplace for Frontline, a mobile-first solution designed to enhance communication and work management for frontline workers across retail, manufacturing, healthcare, and first responder sectors. The platform integrates with Zoom AI Companion for all paid Zoom account holders.

The solution features three key components:

• On-shift communications including real-time activity feed, auto-generated chat groups, and push-to-talk functionality
• Work management capabilities offering shift swapping, task management, and shift summaries
• AI Companion features providing automatic shift reporting, smart search, and automatic translation

According to Smita Hashim, Zoom's chief product officer, this initiative extends beyond knowledge workers to address the needs of frontline workers, who comprise over 80% of the global workforce. The platform aims to improve access to critical information, streamline daily tasks, and foster a more connected workforce.

Zoom Communications (NASDAQ: ZM) has been named to Fast Company's World's Most Innovative Companies of 2025 list for the second consecutive year. The company is recognized among 609 organizations across 58 sectors, joining notable companies like Waymo, Nvidia, and Duolingo.

The recognition highlights Zoom's evolution from a video meetings platform to an AI-first open work platform. The company recently expanded its AI Companion across its entire platform, introducing agentic skills, agents, and models to enhance productivity and strengthen relationships.

Chief Product Officer Smita Hashim emphasized that this achievement reflects the company's commitment to advancing their platform for enabling human connection. Zoom's suite includes Zoom Workplace and Zoom Business Services, offering AI-first solutions for marketing, customer care, and sales, designed to improve customer experiences and team collaboration.

Fast Company's annual list, which will be available on newsstands March 25, was compiled through a competitive application process evaluating thousands of submissions. A summit and gala for honorees will be held on June 5.

Zoom Communications (NASDAQ: ZM) has unveiled major AI enhancements across its platform, introducing agentic AI Companion capabilities and over 45 new innovations. The AI Companion is evolving from a personal assistant to an agentic system that can execute tasks and make decisions using reasoning and memory.

Key updates include:

• New agentic skills for calendar management, clip generation, and advanced document creation
• Custom AI Companion add-on launching in April at $12/user/month
• Zoom Tasks with AI Companion launching end of March
• Virtual Agent capabilities for voice and chat channels
• Industry-specific solutions for frontline workers, healthcare, and education sectors

The platform will integrate with third-party agents like ServiceNow AI Agents and allow creation of custom agents. New features include meeting agenda assistance, live notes for Meetings and Phone, voice recording with transcription, and enhanced Zoom Docs capabilities with advanced references and queries.

Zoom (NASDAQ: ZM) and Mitel have launched a global hybrid cloud solution that integrates Zoom Workplace and AI Companion with Mitel's communications platforms. The solution, stemming from their September 2024 partnership, combines Zoom's AI-first collaboration experience with Mitel's enterprise-grade telephony.

The multi-phased rollout begins with integration for Mitel's OpenScape Voice and OpenScape 4000 platforms, expanding to MiVoice Business solutions in coming weeks, and MiVoice 5000 and MX-ONE solutions by end of 2025. OpenScape CP and Mitel 6900 Series devices are now Zoom Phone certified, with OpenScape SBC certification completed for Zoom's BYOP and BYOC capabilities.

The solution enables organizations to maintain control over mission-critical communications while accessing Zoom's collaboration tools, including AI Companion features for content creation and productivity enhancement. According to a June 2024 Mitel-Techaisle survey, 92% of mid-to-large enterprises are considering hybrid deployments.

Zoom Communications (NASDAQ: ZM) reported strong Q4 and FY2025 financial results. Q4 total revenue reached $1,184.1 million, up 3.3% year-over-year, with Enterprise revenue growing 5.9% to $706.8 million. Full fiscal year revenue increased 3.1% to $4,665.4 million.

Q4 GAAP operating margin improved to 19.0%, while non-GAAP operating margin reached 39.5%. Operating cash flow for Q4 grew 20.9% to $424.6 million, with full-year operating cash flow up 21.7% to $1,945.3 million.

The company reported 4,088 customers contributing over $100,000 in trailing 12-month revenue, up 7.3% year-over-year. For FY2026, Zoom projects revenue between $4.785-$4.795 billion and non-GAAP EPS of $5.34-$5.37.